1. RedMagic
  2. FAQs
Product Help
  1. Global ROMs and Updates
  2. What carriers can get support on REDMAGIC phones?
  3. Speaker sound issues
  4. My fingerprint scanner isn't working and doesn't respond when touched
  5. I’ve cracked my screen. How can I fix it?
  6. People cannot hear me during calls
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After-sales Support
  1. When will I receive my refund after returning my device?
  2. Will rooting or unlocking the bootloader void my warranty?
  3. Can I purchase specific parts for my device?
  4. How do I return/repair my device?
Shipping and Tracking
  1. My package has been returned to sender. What happens next?
  2. What should I do before I sign for my parcel?
  3. What should I do if I received wrong or missing merchandise?
  4. What should I do if my parcel was damaged upon delivery?
  5. What should I do if my package is lost?
  6. Can I change the address after my order has shipped?
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Payment
  1. Does REDMAGIC collect and store my credit card details?
  2. How come my payment isn't going through?
  3. What payment methods do you accept?
Ordering
  1. How can I cancel my order?
  2. Can I make changes to my order?
  3. What is the price in my location’s currency?
  4. When will I receive my order?
  5. Does REDMAGIC ship to my country/region?
Global ROMs and Updates
  1. REDMAGIC 8 Pro
  2. REDMAGIC 7S Pro
  3. REDMAGIC 7 Pro
  4. REDMAGIC 7
  5. REDMAGIC 6S Pro
  6. REDMAGIC 6R
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