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  1. REDMAGIC
  2. FAQs(en)
  3. Product Help

Product Help

  • Global ROMs and Updates

  • What carriers can get support on REDMAGIC phones?

  • Speaker sound issues

  • My fingerprint scanner isn't working and doesn't respond when touched

  • I’ve cracked my screen. How can I fix it?

  • People cannot hear me during calls

  • I can't get a signal

  • I’m having Wi-Fi issues

  • My device's battery drains very quickly

  • I’m having charging problems

  • My device experiences random reboots

  • What should I do if my phone is not powering on?

  • How can I back up my data?

  • How do I perform a full factory reset?

  • How can I best look after my REDMAGIC device?

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