If you are not satisfied with your RedMagic product(s) for any reason, you may request a return within 15 calendar days of delivery.
Please see below for a quick step-by-step tutorial for creating an RMA:
Step 1: Head over to your order page and click the service request button to begin your repair and warranty claim.
Step 2: Select RMA Type. You can select Return, Replacement, or Repair.
Step 3: Fill in "Reasons" and other required messages, then submit the application.
Step 4: Please wait for our response for the next steps.
Or you can contact firstname.lastname@example.org for help directly.
Please note: Self Service RMA is only applicable to devices purchased on redmagic.gg. If you purchased your RedMagic device from a third-party seller, please reach out to the seller.
Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s).
Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.
For all returns, please pay for the shipment fee.
If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty.