If your phone screen is cracked or damaged, please contact support@redmagic.gg for further assistance
You can also create a self RMA request by logging into your Red Magic account and select My Orders
To minimize the risk of cracked screens, you can also purchase official protective cases or screen protectors from the Red Magic store.
Comments
6 comments
I sent a request but I havent gotten any response. How long does it usually take?
Honestly your service sucks. I've been waiting for a response for over 2 days. This is getting annoying.
I have been waiting now since Aug 3 for a response. You replied immediately to my first email which was great - but then nothing. I have sent 3 further emails and a new request re the old one. Guys get your act together. You cannot raise a service ticket from the website as once you try to submit your request re a cracked screen it say that the service is busy. This is not acceptable. Very Very Very Frustrating!!!
It's been over a week and still no response. Can someone just please help me once and I'll never come back. I just wanna fix my phone with the company I got it from smh
I had the same lack of responses when I sent my Mars in for repair. I didn't even get the name of the service center until a week after I shipped it out. I'm located in the United States heres were they had me send my device
Hong Kong Leyee Technology Co., Limited
Recipient Address：Room 403 4TH Floor,Block B,Hoi luen Industrial Center,55 Hoi Yuen Road Kwun Tong Kowloon, Hong Kong
Recipient： 叶先生 (Gilbert Ip).
Using DHL to ship from United States to Hong Kong Was $75 one way so I just used USPS International.
Please sign in to leave a comment.