1. Gifts of order
- For non-quality issues, gifts cannot be replaced.
- If the user makes a return, the gift must be returned with the mobile phone before refunding.
- If the gifts are not returned together with the returned items or damaged, the corresponding value of the gifts will be deducted.
2. Gifts of campaign
We can accept returns for phones but cannot issue replacements. Accessories do not come with warranty and therefore are not refundable.
3. Gifts of exchange
The gifts of exchange policy does not follow the free returns policy. If there is any quality problem, please contact our support for help at firstname.lastname@example.org.