If your phone screen is cracked or damaged, please contact our customer support team for further assistance You can also create a self RMA request by logging into your Red Magic account and select My Orders To minimize the risk of cracked screens, you can also purchase official protective cases or screen protectors from our Red Magic store Don’ts Be careful when your phone is in your back pocket, you might accidentally sit on it and crack the screen. Do not leave your phone near the edge of a surface, especially in vibration mode because it might fall when it vibrates. Do not expose your phone to extreme temperatures, like leaving your device in your car on a very hot or cold day. Do not keep the phone along with hard objects that may crack or crush the screen accidentally. Last but not least, keep a good hold of your phone.