If you're here, then before we take you through the refund process, we would first like to apologize for the mishap and inconvenience. Return/Replacement Process: 1. Provide clear pictures of the entire parcel: packaging box and phone device box. 2. Submit an application under "order detail" page and follow the steps choosing the service type and filling the detail then submit. 3. After submiting successully, you need to ship out the broken device, our after-sale agents will do the further proccess, and you just need to sit and wait for the feedback.
Articles in this section
- When can I receive my refund.
- Should I pay for the shipping fee?
- How do I repair or return my device?
- What should I do if I received a broken phone?
- Can I purchase add-ons during the repair process?
- Can I purchase specific parts for my device?
- What is the warranty policy for the Red Magic Devices
- Will rooting or unlocking the bootloader void my warranty?
- What's the process for return and replacement?