If you are not satisfied with your Red Magic product(s) for any reason, you may request a return within 15 calendar days of delivery. To do so, please submit a support ticket requesting the return or replacement. Once your package is received and checked toverify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s). Please note that all accessories must be new and unopened to be elligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. Accessories must be sealed in their original packaging. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.
Articles in this section
- When can I receive my refund.
- Should I pay for the shipping fee?
- How do I repair or return my device?
- What should I do if I received a broken phone?
- Can I purchase add-ons during the repair process?
- Can I purchase specific parts for my device?
- What is the warranty policy for the Red Magic Devices
- Will rooting or unlocking the bootloader void my warranty?
- What's the process for return and replacement?