If you feel that your parcel is lost or missing, please contact Red Magic Support ASAP. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case ASAP.
Articles in this section
- Can I redirect my order to a different address if my order has already shipped?
- What happens if my parcel is returned to warehouse?
- Do I need to pay customs or import charges for my order?
- What should I do before I sign for your parcel?
- What should I do if I received wrong or missing merchandise?
- What should I do if my tracking has not been updated for an extended period of time?
- What should I do if my parcel was damaged upon delivery?
- How do I track my order?
- Why is my shipping fee more expensive compared to others?
- Where will the order shipped from?